ORLANDO (PRWEB) July 01, 2013
A Courteous Communications is being recognized as one of the best in the country – once again! The Association of Teleservices International honored A Courteous Communications with the 2013 ATSI Award of Excellence. The prestigious award is given to a handful of companies each year, recognizing those with an excellent track history and that provide topnotch services to their clients.
HOW IT’S JUDGED
During a six-month time-frame, the ATSI’s highly trained mystery callers phone a company’s clients’ lines to conduct a survey on its incoming call services. Their expectations are high and they grade businesses in the following areas:
- Ring count
- Hold time
- Live answer time
- Level of customer service
- Phone message
- Close of call
Each answering service is scored on how their customer service representatives handled the above aspects while following the proper guidelines throughout the call. To be eligible for this prestigious Excellence Award, A Courteous Communications and other call centers must qualify in the top 80 percent of all requirements.
HISTORY OF EXCELLENCE
In addition to winning this year’s prestigious honor, the Orlando-based company has been honored with the exclusive ATSI 2011 Award of Excellent and now bestows an A+ rating through the Better Business Bureau.
“We make it our mission to provide the best customer care to our patients, hands-down,” said Doris Primicerio, president of A Courteous Communications. “Our bottom line it to making sure that people feel safe and healthy wherever they are. And in the past few years, our company has thrived. We hope to continue to help families and simply give them the best care possible.”
Courteous Care has served the community for nearly 20 years. We have a number of small and large clients, including Pepsi, Coca-Cola, Subway, Walt Disney World, Nordstrom, Frito Lay, Stanley and a number of others.
One of Courteous Care’s most prized clients include those in the healthcare industry.
“In today’s high-tech world, people are looking for a way to contact their physician at the click of a button,” Primicerio said. “Our company prides itself in bridging that gap between patient and doctor. It’s an honor to make that happen.”
Many customers these days are willing to pay more for the convenience factor. A study by the According to the Forrester’s Customer Experience Index, 86 percent of customers are willing to pay more services that provide them that digital convenience – saving them time and piece of mind.
“We strive give customers comfort – at home, at work and in their busy lives – every moment of every day,” Primicerio said. “There is nothing better than making people feel safe in times they need it most.”
Since A Courteous Communications was originally founded in 1986 we have remained on the cutting edge of the call services industry. We were one of the first to train and equip industry-specific operators and then organize them into teams for specialized business services. We were also among the first to offer outsourced front desk clerical services as well for our clients. We also remain positioned on the cutting edge in the industry in terms of the development of high-tech telecommunications systems to better manage traffic and provide better services for our clients. Then for those who it matters to, we’ve also been setting the new green standard in call the call services industry by continually searching for new ways to lessen our carbon footprint.